Registered Charity No.1164155

How can I make a donation?

Who is eligible to use the VHC services?

Can I get help with any transport problem?

What else can I get help with?

Do volunteer drivers get paid?

Who owns the cars?

Should I offer helpers payment?

Can I get help with household tasks when I am recovering from an operation?

I am able-bodied but can’t drive. Can I still help?

I can afford to pay for help. Should I offer it?

Can you offer any specialist forms of help; for example to the hearing impaired or partially sighted?

I’d like to help but don’t have very much time available?

Do I have to pay to use the service?

Do you sometimes say no?

What formalities do I have to go through to volunteer?

Who can I talk things over with?

 

 

How can I make a donation?

Simple! Just click here and fill out the form(s).

 

Who is eligible to use the VHC services?


Anyone, young or old, with or without a disability, may ask to use the car service provided that neither a family car nor any form of suitable public transport is available for the intended journey. Anyone in the community may use the non-driving side of the service.

 

Can I get help with any transport problem?


We do what we can to help with any reasonable request. Speak to the Co-ordinator or Car Service Administrator if you are not sure.

 

What else can I get help with?


We can help with shopping, befriending, dog walking, helping with correspondence, respite care, odd jobs.

 

Do volunteer drivers get paid?


Drivers are paid the running costs (currently 36p per mile) – passengers contribute at a rate that is supplemented by a grant received from Suffolk County Council.

 

Who owns the cars?


Drivers provide and drive their own cars.

 

Should I offer helpers payment?


Users of the car service contribute at a rate set down by Suffolk Highways Department.
Users of the non-driving side of the service do not need to pay, but are welcome to make a donation to the Voluntary Help Centre if they would like to.

 

Can I get help with household tasks when I am recovering from an operation?


We can offer help with shopping, befriending, collecting prescriptions, etc. We are unable to help with domestic cleaning. Age Concern could help with this.

 

I am able-bodied but can’t drive. Can I still help?


Absolutely – there is a variety of non-driving task we get involved in: shopping, befriending, collecting prescriptions, dog walking – speak to the Co-ordinator for more information.

 

I can afford to pay for help. Should I offer it?


The only charge made is for the car service. Donations can be made to the VHC if desired.

 

Can you offer any specialist forms of help; for example to the hearing impaired or partially sighted?


Our ability to help depends on availability of volunteers. Please get in touch and let us know of any specific needs and we will do our best to help. If we are unable to help, we will find someone who can.

 

I’d like to help but don’t have very much time available?


Volunteers fit what they can do for us around the time they have available. Your time, no matter how limited can be of valuable help to someone, so please talk to us.

 

Do I have to pay to use the service?
Only if you use the car service.

 

Do you sometimes say no?


We do our best to help out with all reasonable requests, but our ability to do so depends on availability of volunteers and the number of requests which we receive. Giving us plenty of notice of your needs will help. If your request is one that we are unable to cover from the VHC, we will do our utmost to find the appropriate agency for your needs.

 

What formalities do I have to go through to volunteer?


Initially, speak to the co-ordinator. There is a Registration form to complete and two references are taken up. CRB clearance will be arranged. Drivers have to have written confirmation from their Insurance Company that their insurance covers them for voluntary driving. The co-ordinator has pre-printed forms for all of these and will help you.

 

Who can I talk thing over with?


The Co-ordinator, Vicki Doy

Answers to your questions